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1PLAINTS, Conflicts & Option Dispute Service
- Bally’s (Newcastle) Limited (Bally’s) and its particular category businesses (Bally’s Category) fully supports mission detailed on the Gambling Act 2005 and you can is basically invested in best habit to the gambling and personal responsibility and you can will ensure gambling is done instead and you can publicly based on group steps.
- Bally’s will bring place in impression laws and functions to the Bally’s Casino Newcastle designed to ensure the oversight at the gambling tables is done by the managers and you can investors so you can ensure the integrity out of gambling isn�t influenced.
- A complaint mode a complaint on the one aspect of your group and you can category run in respect of your registered things, and you can a conflict is someone matter and that:
- a good. Isn’t repaired on the first phase of your complaints process.
- b. Refers to the results of your complainant’s gambling buy.
dos. BALLY’S (NEWCASTLE) Limited Casino Complaints Process
- dos.step 1 One gambling complaint will be solved on the Bally’s Casino Newcastle casino Agent and you can/or To play Administration at the time of the new incident, if your fresh Agent or Gambling Administration do not settle the new count it can be branded the burden Director and you can Protection.
- dos.dos If you are not happy with the new resolution of your dispute you are given a gambling dispute leaflet and you can allowed to put your question in writing to the General Director, Bally’s on the Gate, Newgate Road, Newcastle-upon-tyne NE1 5GT, email: [email address safe] .
- dos.twenty-about three Responding to the inquiry the entire Director tend to answer you of your email address or do to you after exploring the fresh new dispute, explaining the option.
- dos.cuatro If you are not content with the option your , Bally’s at the Door, Newgate Road, Newcastle, NE1 5TG if not via email address [email address secure] who will themselves check out the matter.